The Day Comcast’s Data Cap Policy Killed My Internet for One Year

Man, I ran into this just once and I decided to just convert over to the Comcast business plan where I get unlimited data plus business class service (4 hour response time) and I have to say, I sleep better knowing that my kids and all there movie watching and music streaming will not get me shut off.

Today I came home to find my 15 MB down/3 MB up Comcast broadband service had been shut off due to exceeding their 250 GB/month data cap policy.

This had happened the month before, and I called and had a polite but irritated conversation with Comcast's "Customer Security" department (since the regular customer service folks could not help.) According to them I had exceeded their 250 GB monthly cap, and they asked how that might have happened.

I told them the simple truth-–no idea, other than regular people were probably using it a lot for reasonable things. I have roommates, we stream Netflix HD movies and Pandora music incessantly to multiple devices in the home, and I also have an open access point (in addition to a secured AP that I use to access internal network resources) for guests. I asked if they could share what was using the majority of the data so I could go address it directly, but Comcast refused to share any information there (which is probably appropriate). 

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